Terms & Conditions
Important terms that apply when you use ZapRepair services.
Last Updated: July 19, 2026
Please read these terms carefully before using the ZapRepair platform. By booking a service, you agree to these terms.
1. Introduction & Service Usage
These Terms & Conditions govern your use of the ZapRepair website, application, and home appliance repair services. ZapRepair operates as a technology platform connecting customers with independent, verified technicians.
2. Booking Process & Technician Services
- A booking request is confirmed once you receive a confirmation notification from ZapRepair.
- Technician assignment depends on location, availability, and the selected service slot.
- In exceptional cases such as technician unavailability, we may reschedule or cancel a booking.
3. Pricing, Payments & Refunds
- Inspection or visiting charges may apply if you do not proceed after diagnosis.
- Final repair charges include labor and spare parts, and are shared before work begins.
- Refunds are handled case by case based on diagnosis outcome, payment status, and warranty coverage.
4. Customer Responsibilities & Limitations
- Customers must provide accurate contact details, proper access, and a safe working environment for technicians.
- Not every appliance can be repaired if parts are unavailable or the unit is beyond economical repair.
5. Liability & Changes to Terms
ZapRepair's liability is limited to the amount paid for the specific service. We are not liable for indirect or consequential damages. Continued use of the platform after updates means you accept the latest version of these terms.